Labrador Technology

Effective technology program management: the antidote to delays, over-runs and risk.

Companies gain Traction with Labrador Technology.

TractionSM is Labrador’s straight forward approach to effective technology program management, and how we deliver projects with the greatest benefit to clients. We tailored the best practices published by the Project Management Institute (PMI) with our experience over the years, to deliver an effective, tried-and-true methodology that integrates with our clients’ unique organizational requirements.

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Here’s how Labrador Technology’s Traction process works to successfully deliver projects on time and within budget that meet – and exceed – client objectives.

In the Initiation Phase, we:

  • Listen to our client’s needs and together develop a Statement of Work outlining the business and technology objectives of the project;
  • Identify high level milestones, critical success factors or items that are out of scope;
  • Produce an initial Risk Register, which we continually update throughout the project.

In the Requirements Gathering Phase we:

  • Put a strong emphasis on helping clients develop detailed requirements that will best suit them now and into the future. The questions target and extract specific needs and translate the input into actionable requirements.
  • Assess the current and future technology environment applicable to the project, including voice systems, physical connectivity, LAN/WAN topology, audiovisual and physical security systems, etc.;
  • Understand and document all specific technical and functional requirements;
  • Develop a baseline document with a plan that addresses current and future technology, facilities, and business considerations, and makes allowances for change and growth.

In the Solution Design Phase we:

  • Produce a full set of working drawings, diagrams and specifications for the client’s technology change initiative, identify qualified vendors and facilitate the Request for Proposal (RFP) process;
  • Analyze, evaluate, level and rank the resulting bids from suppliers using our vendor agnostic approach. Considerations include price, strengths, particular expertise, and cultural fit – both with the client and Labrador’s commitment to responsive excellence;
  • Work with our clients to recommend the best solutions;
  • Monitor project requirements, constraints and other client considerations that may require updates to designs throughout the vendor negotiation process to ensure that changes are managed appropriately;
  • Provide and maintain a detailed project schedule.

In the Implementation Phase we:

  • Remain on high alert and in control of potential changes. We understand project constraints, requirements and the need for client business goals to change in the course of a project. We work to anticipate and react appropriately to ensure complex project goals are tracked and accomplished;
  • Ensure contractor/implementer/VAR etc. adherence to requirements;
  • Oversee execution of quality-control procedures and ensure they meet client requirements;
  • Coordinate between all stakeholders, including the client, within Labrador, and third-party vendors, to ensure the technology initiative is meeting all relevant needs;
  • Monitor budget and schedule, and communicate effectively to ensure stakeholders are continually aware of project status.

In the Close-Out Phase we:

  • Collect and synthesize relevant documentation including as-built documentation, system configuration and user guides;
  • Ensure appropriate knowledge transfer and client training;
  • Make certain system closeouts have been completed on the client side to ensure user training and day-two support processes are implemented appropriately;
  • Conduct a post implementation review to ensure the client is thoroughly satisfied with the result of the project, to gather client feedback and to document internal lessons learned to continually improve our approach for future engagements.